Perishable food
Because our products are freshly prepared food, we cannot accept returns of prepared meals.
If something is wrong with your order
Please contact us within 2 hours of pickup or delivery if an item is missing, incorrect, damaged or not as described. Include your order number and, where possible, a photo. We will investigate and, where appropriate, offer a replacement or refund.
Cancellations
Orders cancelled before preparation starts may be refunded in full. Once preparation has started, a cancellation may not be possible because food is made to order.
Refunds
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.
Contact
Contact us at contact@afroswisscuisine.ch or +41 76 545 02 30 with your order number.
Last updated: 10 November 2026.